Emma ThomsonAug 28th, 2017
I have not purchased a vehicle from this dealership yet, but they were incredible during my recall service. I purchased a used 07 Subaru outback just over a year ago and it had a few recalls sent out. I had been dealing with Subaru Barrie and got left in the lurch with no one ever calling me back to inform me that my car parts had arrived. So I phoned up Joe in the service dept at Orillia Subaru and he got me in without hassle and very quickly. I wasn’t able to get an actual appointment time and was weary when Joe said to drop the car off in the morning and leave it with them for 4 hours or so. I decided to wait at the dealership (as I am from out of town) and was treated wonderfully by all the staff!! While Jeff the master technician worked diligently on my vehicle, I enjoyed a BBQ lunch and the most wonderful customer service from Drake! Jeff would occasionally come and ask if I would like to see what was being done with my vehicle as he had it all ripped apart in the back. Joe and Jeff were teaching me all sorts of things about my Subaru which was just above and beyond!! Thank you to Joe, Jeff, Drake, and the whole staff at Orillia Subaru. I will 100% be purchasing a car from you guys in the future!!