Dear Rick,

Today when you and I were talking about why my 2001 Subaru Outback keeps running well, you mentioned that we take good care of it by bringing it in regularly for service. I should have said that it wouldn’t matter how often we brought it in, if we didn’t have great people taking an interest in it and doing good work on it.

Peter joins me in thanking you and the staff for having looked after our car in such an exemplary fashion all these years.